ResponseTap URL Callback Configuration for Infusionsoft

So you've got the ResponseTap account settings all set up (if you haven't please see this post). Next we need to configure your tracking numbers and tracking settings.

This post explains how to do that.

Firstly, for the 'how to' on setting up single number tracking numbers in ResponseTap, please watch this video:

 

[Customer actions] URL Call Backs On Call:

Configure these settings for any website placeholders or single numbers on your account.

URL Name: Live Call

URL: http://crmforsmallbusiness.com/wp-content/plugins/ResponseTap-Infusionsoft-Manager/live-call/live.php

This video explains steps to set up the 'on call' URL call backs for website placeholders or single numbers. Below the video are the field mappings you need.

 
Here's the mapping to set up:

Tag Name:
Type:
Tag value:
_RTAPAccountID Account variable Account ID
_AccountID Account variable Account ID
FirstName Call variable Customer number
Phone1 Call variable Customer number
_RTAPUniqueCallID Call variable CDR ID
_RTTrackingNumber Call variable Tracking Number
_GASource Call variable Source
_GACampaign Campaign variable Campaign
_GAMedium Campaign variable  Medium
_GAContent Campaign variable Advert Reference
_CallTrackingLandingPageURL Visitor variable Landing Page URL
_CallTrackingConversionURL Visitor variable Conversion Page
_GAReferURL Visitor variable Referring URL
_GATerm Visitor variable Keyword
_RTAPVisitorID Visitor variable Visitor id

 

URL Call Backs Post Call:

URL Name: Post Call

URL: http://crmforsmallbusiness.com/wp-content/plugins/ResponseTap-Infusionsoft-Manager/live-call/post.php

This video explains steps to set up the 'post call' URL call backs for website placeholders or single numbers. Below the video are the field mappings you need.

 
Here's the mapping to set up:

Tag Name:
Type:
Tag value:
_AccountID Account variable Account ID
FirstName Call variable Customer number
Phone1 Call variable Customer number
note_date Call variable Call date (local time)
note_time Call variable Call time (local time)
_InboundCallsDurationTotal Call variable Duration
_RTTrackingNumber Call variable Tracking Number
_CallTrackingOnOffline Campaign variable  Medium type
note_url Visitor variable Landing page URL
_RTAPVisitorID Visitor variable Visitor id

Once set up, it should look like this:

Response Tap Call Tracking Settings - Post Call

ResponseTap Infusionsoft Integration - Part 2